Privacy Policy
Corpus Christi, Texas
Serving clients nationwide
1. Information We Collect
We collect the following types of information when you interact with our website, forms, or services:
Personal Information
Name, email address, phone number, and physical address
Payment information when you request a quote or purchase a policy
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Insurance coverage needs, preferences, and history
Non-Personal Information
IP address, browser type, and device information
Website usage patterns and analytics
Cookies and similar tracking technologies
Customer Communication Records
Records of inquiries and service requests
Appointment details and preferences
Policy information and feedback
2. How We Use Your Information
We use collected data for the following purposes:
Providing and improving our insurance services
Processing quote requests and policy transactions
Communicating with you about your inquiries, appointments, and policy updates
Sending appointment confirmations, reminders, and service notifications via SMS or email
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our insurance services, including appointment reminders, quote follow-ups, policy updates, and customer support communications.
Opt-In & Consent
You will only receive messages if you have explicitly opted in by checking the SMS consent checkbox on our forms
We maintain timestamped records of all opt-in actions and the specific consent language presented
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Consent is not required as a condition of purchasing any insurance product or service
Opt-Out Instructions
You can cancel SMS notifications at any time by replying "STOP" to any message
Upon sending STOP, you will receive a final confirmation and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content
Message frequency varies based on your interactions with our business
Messages will be directly related to the insurance services you have requested
We do not send promotional content without specific consent
Help & Support
Reply "HELP" for assistance or contact us at service@benefitexcel.com
Customer support is available Monday to Friday, 8am to 5pm
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information only with:
Service Providers
Third-party vendors who assist in our operations (e.g., payment processing, scheduling)
SMS aggregators and providers solely for delivering messages you have consented to receive
All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance
If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders
Business Transfers
In case of mergers, acquisitions, or sale of assets — your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection best practices
Breach notification protocols in accordance with applicable laws
Despite these measures, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your personal information.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit certain features of our website.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt-out of SMS messages by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
To exercise these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by BENEFITEXCEL LLC.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
BENEFITEXCEL LLC
Phone: (361) 808-4988
Email: service@benefitexcel.com
Website: https://benefitexcel.com
Address: 4639 Corona Dr #26, Corpus Christi, TX 78411
Hours: Monday to Friday, 8:00 AM to 5:00 PM
By using our website and services, you consent to this Privacy Policy.
Contact BENEFITEXCEL LLC
Email: service@benefitexcel.com
Address: 4639 Corona Dr #26, Corpus Christi, TX 78411
Hours: Monday to Friday, 8:00 AM to 5:00 PM