Claims Help
Need to file a claim? Start here.
When something happens, call us first. As your independent agent, we help you open the claim, deal with the carrier, and advocate for you until it is resolved. You are not left alone with a 1-800 number.
Call us first during business hours.
BenefitExcel can help you understand the next step, open the claim, and stay involved as the carrier reviews it.
Business hours
Monday - Friday, 8am to 5pm
After hours, use your carrier’s 24/7 claims line if the situation cannot wait, then contact us the next business day.
What to do right now
Start with safety, then start the claim.
A claim is stressful, but the first steps are simple. Secure the situation, document what happened, and contact the right team quickly.
Make sure everyone is safe
Secure the situation first and handle any urgent safety concerns before focusing on paperwork.
Call BenefitExcel
Call us during business hours, or use your carrier’s 24/7 line after hours if the issue cannot wait.
Document everything
Take photos, note dates and details, and write a short deion of what happened.
Keep your receipts
Save receipts for emergency repairs, temporary lodging, or other claim-related expenses.
Carrier claims numbers
After hours, your carrier may be the fastest first call.
Carrier-specific 24/7 claims numbers can be added here once the final carrier list is confirmed. During business hours, call BenefitExcel first so we can guide you from the beginning.
Recommended setup
Add a carrier directory here with the carrier name, 24/7 claims phone number, and online claim link if available. This turns the Claims Help page into a real support hub for clients.
Example fields: Carrier Name · 24/7 Claims Phone · Online Claim Link · Policy Type
After it is filed
We follow the claim with you.
We help with adjuster questions, follow the claim status, and push for a fair, timely resolution. If anything stalls, you call us.
You are not left alone with the carrier.
The real value of an independent agency shows up when something goes wrong. BenefitExcel stays involved, explains the process, and helps you know what to expect next.
Questions about a claim?
Call BenefitExcel and we’ll help you understand the next step.